Network equipment 2b repaired?

Should you have network equipment 2b repaired? An alternative to for example Cisco SMARTnet, or other manufacturer service contracts/packs could be ''repair''! © 2007

Let's have Cisco as an example;
In general new retail Cisco equipment comes with a standard Cisco 90 day warranty. For a customer to get support on this equipment, they need to purchase Cisco Smartnet Maintenance Contracts on the equipment. The SMARTnet contract also allows Cisco equipment customers to download the latest revisions of software. Printed press indicates Cisco SMARTnet accounts for around 20 percent of Cisco annual revenues. There are Cisco clients who, for some reasons, don't want to purchase Cisco SMARTnet contracts.



















In Cisco’s business model there is no plan or service for the repair of non-covered equipment. If non-covered equipment fails, then the owner of the equipment will need to dispose of it (in an environmentally safe way) and purchase new or refurbished replacement equipment.

There is another way!
Several companies all over the world, have invested in hardware engineering and equipment to develop methods and processes to repair networking equipment. Since Cisco and other manufacturers do not have a solution for the repair of this equipment, they do not provide schematics and other support of repair services. It takes a great deal of time and investment in the repair lab and systems to be able to repair Cisco equipment. This is the reason why there are just a few companies providing repair on networking equipment. Not all Cisco equipment or other branded equipment is repairable, but many problems are to be solved.

Most problems with for example Cisco Equipment are repairable.

Questions to ask your Cisco Repair Company.

1. How many years have you been focused on Cisco equipment or other branded equipment repair?
2. Do you have the correct tools/machines to work on the equipment in question?
3. What is your Warranty on the repair and how does your after sales service works on your repaired equipment?
4. Where are your Repair Depots?

People can safe a huge som of money by choosing repair above service contracts.

The main reason that Cisco equipment owners decide not to purchase Cisco SMARTnet maintenance is economic.
We have one customer with multiple locations. The IT department keeps spares of routers and switches on the shelf.
If any thing has failed, they have a spare unit to put in place and collect the failed units. When they have about 10 pieces they request an RMA # to ship in the equipment.

Another company has time issues with SMARTnet. This company has locations in close proximity to their core location.
Their group IT leader is committed to having any location which goes down, back up in an hour. This is less time than Cisco can provide with their highest level of service. This company has spares on their shelf. When they have a failed unit, they get it repaired and then place it on the shelf as a spare.

Networking (Cisco) repair service is not for everybody.

Do you have a Cisco repair question?

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